FAQs

What is our cancellation/no show policy?

Your appointments and convenience are of high importance to us. We realize that at times unexpected circumstances may require schedule adjustments. If you need to cancel an appointment, we respectfully require that you provide at least 24-hour notice.

Our Policy:

A cancellation or request to reschedule made less than 24 hours in advance will invoke a cancellation fee. The amount charged will be equal to 50% of the booked services.

Should you arrive more than 15 minutes late for your appointment, we cannot guarantee that we will provide the service. If we cannot accommodate you, the same cancellation fee will be charged. We will try our best to reschedule your appointment for another time that suits you.

A credit card or account balance paid in full is required to make an appointment. Cancellation fees will be charged to the card you provide.

Can I bring children to my appointment?

Children 13 years or younger should be accommodated by an adult.

What is our retail refund policy?

All unopened and sealed products may be refunded within 30 days of purchase. Opened products with no more than 1/3 of substance used can be returned for store credit.

What is our gift card policy?

All gift cards expire one year from the purchase date